1.Where does GVS ship to?
We ship within Malaysia, Singapore, Indonesia, Philippine.
2. How much is the shipping cost?
We provide free shipping for West Malaysia. While for East Malaysia and Singapore is a flat rate of RM35 and RM48 respectively.
Our products are shipped out from Shah Alam,Selangor and it typically will be delivered within:
2-4 working days for West Malaysia
3-7 working days for East Malaysia and Singapore
3. When will my order be shipped?
All our GVS products are ready stock and we ship out within 2 working days. You will get a shipment and tracking notification email as soon as your parcel is on its way. If your order does not arrive by the scheduled date, kindly contact the courier service provider with the tracking ID provided or speak to our friendly GVS customers service for assistance.
4. I need the order fast, can I pick it up from you?
Not all of our items are ex-stock, so self-collection from our office is not available.
5. Why is the tracking number not showing up on the system?
Courier companies usually take up to 24 – 48 hours to update and reflect the tracking status. So not to worry if you do not see the delivery status on the first day of shipping. However if you have difficulty tracking down your parcel, kindly contact us for assistance.